Helix Sleep offers hybrid mattresses made with polyfoam comfort systems, dual-layer covers, and pocketed coil support cores enhanced using polyfoam base layers. Helix Sleep Customer Service
Helix Sleep offers full mattress customization. Purchasers are asked to fill out a questionnaire that discusses their weight, height, sleep position, firmness preferences, and other options. Then based on these answers, Helix Sleep will recommend one of the following six mattress options; each respective variant offers a one-of-a-kind combination of firmness and support:
- Helix Sunset: ‘Soft’ firmness, targeted cushioning, and balanced support
- Helix Moonlight: ‘Soft’ firmness, moderate cushioning, and additional support
- Helix Midnight: ‘Medium’ firmness, targeted cushioning, and balanced support
- Helix Dusk: ‘Medium’ firmness, moderate cushioning, and additional support
- Helix Twilight: ‘Firm’ firmness, targeted cushioning, and balanced support
- Helix Dawn: ‘Firm’ firmness, moderate cushioning, and extra support
Helix Sleep hybrids with targeted cushioning conform closely, which makes them optimal for those who sleep on their side. While hybrids with moderate cushioning do not conform as much and are ideal for all sleep positions. Lighter people may feel more comfy on variants with balanced support, while individuals who weigh 130 lbs or more often prefer the variants with additional support.
Helix Sleep also offers 2 variants with dual-firmness, the Helix Dual Balanced (with targeted cushioning and balanced support) and the Helix Dual Extra (with extra support and moderate cushioning). Both these variants have one ‘Soft’ side and one ‘Firm’ side, making them suitable for couples with differing tastes. Lastly, the Helix Nightfall is a hybrid designed for larger, heavier individuals. This model has an extra layer of memory foam for maximum support.
My review of Helix Sleep mattresses found that the customizable aspect conforms to sleepers with a wide range of firmness preferences and body types. The mattresses also provide strong edge support, isolate motion transfer well, and create less noise than the average hybrid. Helix Sleep Customer Service
Read on for my full review of Helix Sleep mattresses, such as sleeper and performance evaluations, the company’s delivery and return policies and everything else you have to know about these mattresses.
Construction Helix Sleep Customer Service
All 9 of the different iterations of this mattress will differ slightly in construction, but for 6 of the 9 models, the construction will be rather similar. The six core variants (listed above) are 10 inches tall, made up of 6 inches of pocketed coils and 4 inches of foam.
Helix mattresses vary in firmness and density depending on the foams used in order to achieve more/less support and more/less firmness. The four unique foams utilized within Helix mattresses are high-grade polyurethane foam, memory foam, Helix Dynamic Foam, and a DuraDense Foam (aka support foam). Not all of the mattresses have all of the foams – some just have 3 of the 4 – but it really shouldn’t matter much for the purchaser. The foams are merely levers that Helix Sleep can pull to be able to offer nine unique versions (and supposedly have a mattress for everybody). Helix Sleep Customer Service
Below, I quickly discuss the construction (materials and quality) of your typical Helix mattress, the Helix Midnight.
Cover – Initially, all Helix mattresses come with the same cover, made of 100 percent polyester. I found it to be pliable and thin, allowing for some wonderful breathability. But, if you want something more amped up, you can elect to swap out the regular cover for the UltraCool one, which is made up of a phase change material for heat regulation.
Comfort Layer – Up top, you’ll find a thick layer of memory foam. This material has a slow reaction to pressure, which means you’re likely to encounter some gratifying body shaping. While it might seem odd for a supposedly medium firmness bed to incorporate a memory foam layer, it’s important to remember that the feeling of deep sinkage does not necessarily translate to softness; in fact, most of the time it generates quite a firm feel.
Transition Layer – After getting past the comfort layer, you’ll discover a transition layer of poly foam. This layer of foam works to curb the sinkage of the comfort layer and establish a supportive, medium firm feeling as you reach the individually wrapped coils below.
Support Layer – The bulk of the mattress is made up of this segment of individually wrapped coils. This system gives a supportive lift into the construction, working to position the sleeper “on top” of the bed, instead of “in it”. Because the coils are individually wrapped, they are also likely to encourage additional breathability as air flows in between the spaces in the coils.
Base Layer – Last, you will find a thin segment of high-density poly foam. This layer doesn’t really affect the feel of the mattress too much, functioning mostly to give the pocketed coils something off of which to respond.
Firmness and Support
After taking a look at the construction of the Helix mattresses, let’s talk about their varying feels and firmness levels.
The firmness of the Helix will vary widely depending on which model you choose. The Helix Midnight and Dusk, have medium firmness levels, which is going to be quite versatile and thus best-selling. If you are more particular, however, Helix Sleep would be happy to oblige you with additional options.
Laying down on the Helix Midnight, the uppermost foam comfort layer is soft and generates some top quality body contouring, while the rest of the materials within the Midnight work to control this and create an overall firmer composition. The firmer support foams and pocketed coils also help with re-positioning.
For those who sleep on their back, there’s just enough good comfort material here to conform to your lumbar while supporting your whole upper spine in a neutral position. For heavier buyers or those who prefer a firmer bed, there are 2 more models for you in the Helix Twilight and Helix Dawn models.
Many side sleepers will feel perfectly comfy on the Midnight, however, if you’re wanting less pressure while still going with a versatile medium firmness, you might want to check out the Helix Dusk, which uses a body-conforming latex-alternative foam that’s breathable and gives the surface a little bit of bounce.
Those who sleep on their side typically need to be mindful of pressure since they sleep with all their weight on a tinier area. People who are smaller than average or people in the market for plenty of pressure relief might want to stick to the plusher variants.
Those who sleep on their stomach should feel supported in the Midnight, especially if this is not their main position or they tend to switch things up a lot. Firmer choices may be preferable for exclusive stomach sleepers so that they can ensure their hips don’t dip and over-arch their spine.
Last, Helix Sleep suggests Helix for sleepers up to 350 pounds or couples who weigh up to 250 pounds each. If you or your spouse are significantly bigger than average, the company has also produced a bed called the Nightfall that’s made to accommodate a combined weight of 1000 pounds.
Couples with different body types or preferences can also select a dual comfort model that combines Firm with Plush.
Bear in mind that if neither of these options seem quite right, you could always check out the 4 other mattresses in the newest collection: the Sunset (plush, softer than the Moonlight), Dusk (medium feel, a little firmer than the Midnight), Twilight (firm, made for side sleepers), or Dawn (the firmest variant of the bunch).
Now, let’s talk about motion transfer, or the amount of disturbance that’s noticeable from 1 side of the mattress to the other. While this will be crucial for many buyers, those who sleep with a partner may find it particularly intriguing as it will illuminate just how bothered you will be by your partner’s nighttime movements. Helix Sleep Customer Service
Based on my observation, Helix exceeds expectations for hybrids in this space because of the amount and quality of foam it contains, as well as the pocketed coils that help keep motion at its source. If you’re a light sleeper worried that movement from the opposite side of the bed will wake you, then you should not have much concern with this hybrid. I would say that any of the Helix mattresses would be a good choice for couples.
While purchasing a brand-new mattress, the majority of individuals want to know whether they’ll feel like they are sinking “into” the it or laying “on top” of it.
Even though you’re likely to encounter a little immediate sinkage from the uppermost foam layers, when you sink through these layers, you’ll reach the pocketed coils and feel amazing support. This combination will appeal to a vast range of sleepers, but will suit back and stomach sleepers in particular.
Though I do feel the memory foam collapse as I sit near the edge of the Helix Midnight, the pocketed coils stop the mattress from collapsing too much beyond that. I feel very secure sitting on the mattress.
In my opinion, Helix mattresses perform above average for edge support compared to other bed-in-a-box brands, which is because of their newly updated edges that contain reinforcement in the coil system. There can be some compression at the comfort foams when you sit with your entire weight on the side, but laying on the side should feel comfy and secure. Partners who need more space to stretch out normally love stronger edges.
Lying down, I feel like I can get near the edge of the mattress without feeling like I’ll roll off or be pushed off the mattress. Overall, I think the Helix mattress has great edge support.
100 Night Sleep Trial
One of the best features of purchasing a bed-in-a-box online is the sleep trials they typically come with. Helix Mattress is not any different. You customize the mattress that is intended for you, place your order, and in 2 weeks, it’s delivered to your door. From the moment you click to purchase the mattress, you’ve got 100 nights to check it out (minus the time for delivery, so it is more like 90 nights). If it isn’t what you wanted, you can return it free of charge, and get a complete refund.
Should you return the mattress, it is not resold or restocked. Actually, Helix finds a local place to donate it. If there is no way Helix Sleep can find a way to donate your refunded mattress, they have it recycled instead. Helix Sleep Customer Service
Helix Sleep offers an awesome 10-year warranty that covers defects, but it comes with a few limitations, exceptions, and the burden of proof is on the purchaser (like most warranties). Needless to say, you should be the original owner of the Helix to use the guarantee, and you will need to be sure that you keep your receipt as proof of purchase.
Provided that you follow all Helix’s expectations for use, your warranty is valid. That means you need to use a proper base (no adjustable bed frames or slats more than 4″ apart) and you don’t use the Helix improperly – no jumping on the bed!
If your mattress begins to show an indentation of 1″ or more, something that generally happens when low-density foams break down, you could qualify for a replacement or repair of your Helix.
Helix Mattress: Pricing
If you’re convinced that a Helix mattress is ideal for you, you can find the pricing and size information below. But please bear in mind that these prices reflect standard pricing, and does not consider my special discount. Click here to get my special promo and get up to $125 off your Helix now.
Helix Sleep mattresses range from $600 to $1,440.
What’s The Best Way To Care For Your Helix?
Helix mattresses need no turning, but it is suggested that you rotate the mattress possibly a couple of times a year to prevent it from wearing down from excess sagging.
For routine cleaning, it’s advised to use cool water with gentle dish soap to clean any dirt or stains. Make certain that you clean using gentle circular motions, instead of rubbing.
Final Thoughts Helix Sleep Customer Service
If you are shopping for a mattress and are not quite sure what feel that you need, Helix’s quiz and Color Match system may be the secret to unlocking your best sleep with no hassle. Their amazing system, which relies on expert sentiment and AI, was designed to improve their customer’s sleep by offering a better match. Helix Sleep Customer Service
The attributes of this mattress were thoughtfully manufactured to deliver options whether you were looking for a mattress that keeps cool all night, if you needed one to support your curves with a thick comfort system, or both! The pocketed coil unit should provide good edge support and movement transfer is minimal with their individually-wrapped build.
Hopefully, I have provided you some notion of what the typical sleeper can expect from this bed, but it truly does provide an impressive assortment of customization with an option for literally every particular desire or need. Your next best sleep might just be a brief online quiz away.
Helix Sleep Customer Service