Helix Sleep markets hybrid mattresses manufactured with polyfoam comfort systems, dual-layer covers, and pocketed coil support cores fortified with polyfoam base layers. Helix Mattress Customer Support
Helix Sleep allows complete mattress customization. Purchasers are asked to complete a questionnaire that discusses their height, weight, firmness preferences, sleep position, and other elements. Based on these results, Helix Sleep will recommend one of the following six mattress options; each respective variant provides a unique combination of firmness and support:
- Helix Sunset: ‘Soft’ firmness, targeted cushioning, and balanced support
- Helix Moonlight: ‘Soft’ firmness, moderate cushioning, and additional support
- Helix Midnight: ‘Medium’ firmness, targeted cushioning, and balanced support
- Helix Dusk: ‘Medium’ firmness, moderate cushioning, and additional support
- Helix Twilight: ‘Firm’ firmness, targeted cushioning, and balanced support
- Helix Dawn: ‘Firm’ firmness, moderate cushioning, and additional support
Helix Sleep mattresses with targeted cushioning conform closely, which makes them ideal for side sleepers. While mattresses with moderate cushioning don’t conform as much and are suitable for all sleep positions. Lighter men and women may feel most comfy on variants with balanced support, while individuals who weigh 130 pounds or more often prefer the models with extra support.
Helix Sleep also offers two models with dual-firmness, the Helix Dual Balanced (with targeted cushioning and balanced support) and the Helix Dual Extra (with moderate cushioning and additional support). Both of these variants have one ‘Firm’ side and one ‘Soft’ side, which makes them great for couples with differing preferences. Lastly, the Helix Nightfall is a hybrid developed for bigger, heavier individuals. This mattress has an additional layer of memory foam for maximum support.
My review of Helix Sleep mattresses found that the customizable selection conforms to sleepers with a wide range of body types and firmness preferences. The mattresses also offer strong edge support, isolate motion transfer well, and create less noise than the average hybrid. Helix Mattress Customer Support
Keep reading for my full review of Helix mattresses, such as sleeper and performance ratings, their delivery and return policies and pretty much everything else you need to know about these mattresses.
Construction Helix Mattress Customer Support
All 9 of the various iterations of this mattress will differ slightly in construction, but for 6 of the 9 models, the construction will be fairly similar. The 6 core models (listed above) are 10 inches tall, composed of 6 inches of pocketed coils and 4 inches of foam.
Helix mattresses vary in density and firmness depending upon the foams used in order to attain more/less firmness and more/less support. The 4 different foams used within Helix mattresses are memory foam, high-grade polyurethane foam, Helix Dynamic Foam, and a DuraDense Foam (aka support foam). Not all of the variants have all of the foams – some only have 3 of the 4 – but it really won’t matter much for the buyer. The foams are merely levers that Helix Sleep can pull to be able to offer nine different versions (and hopefully have a mattress for everybody). Helix Mattress Customer Support
Underneath, I concisely talk about the construction (materials and quality) of your typical Helix mattress, the Helix Midnight.
Cover – Originally, all Helix mattresses come with exactly the same cover, made of 100% polyester. I found it to be stretchy and thin, allowing for some nice breathability. However, if you want something more lavish, you can opt to swap out the normal cover for the UltraCool one, which is composed of a phase change material to regulate heat.
Comfort Layer – Up top, you’ll encounter a heavy layer of memory foam. This type of foam has a slow reaction to pressure, which means you’re probably going to experience some great body shaping. Even though it may seem odd for a purportedly medium firm bed to feature a memory foam layer, it is important to remember that the existence of deep sinkage doesn’t necessarily translate to softness; in fact, oftentimes it gives quite a firm feeling.
Transition Layer – After getting past the comfort layer, you will uncover a transition layer of poly foam. This layer of foam works to suppress the sinkage of the comfort layer and create a supportive, medium firm feeling as you reach the individually wrapped coils underneath.
Support Layer – Most of the mattress is made up of this section of pocketed coils. This system gives a supportive lift to the construction, working to put the sleeper “on top” of the bed, as opposed to “in it”. Since these coils are individually wrapped, they’re also going to give additional breathability as air flows in between the spaces in the coils.
Base Layer – Lastly, you will uncover a thin section of high-density poly foam. This segment doesn’t really affect the feel of the bed too much, working mostly to give the individually wrapped coils something off of which to respond.
Firmness and Support
After having a look at the construction of the Helix mattresses, let’s chat about their different firmness levels and feels.
The firmness of the Helix will vary widely depending on the version you choose. The Helix Midnight and Dusk, have medium firmness levels, which is going to be quite versatile and thus best-selling. If you are more particular, however, Helix Sleep will be happy to provide you with more choices.
Laying down on the Helix Midnight, the uppermost foam layer feels soft and produces some top quality body contouring, while the rest of the materials in the mattress work to counteract this and make an overall firmer composition. The firmer support foams and individually-wrapped coils also assist with re-positioning.
For back sleepers, there’s enough good comfort material in the mattress to conform to your lower spine while supporting your whole back in a neutral position. For heavier sleepers or those who want a firmer bed, there are 2 more choices for you in the Helix Dawn and Helix Twilight variants.
Majority of side sleepers will feel perfectly comfy on the Midnight, but, if you are needing less pressure while still sticking with a flexible medium firmness, you may decide to take a look at the Helix Dusk, which uses a body-conforming latex-alternative foam that’s breathable and gives the surface a little bit of bounce.
Those who sleep on their side typically need to be more mindful of pressure since they sleep with all their weight on a smaller area. Those who are smaller than average or people looking for a lot of pressure relief may want to stay with the plusher models.
Stomach sleepers will feel supported in the Midnight, particularly if this isn’t their primary position or they have a tendency to switch things up a lot. Firmer choices might be preferable for exclusive stomach sleepers so that they can ensure their hips don’t dip and over-arch their back.
Lastly, Helix Sleep recommends Helix for sleepers around 350 lbs or couples that weigh up to 250 lbs each. If you or your partner are substantially larger than average, the company has also created a mattress called the Nightfall that’s built to accommodate a total weight of 1000 pounds.
Couples with differing types of bodies or tastes can also pick a dual comfort option that pairs Firm with Plush.
Bear in mind that if none of those options seem right, you could always have a look at the four other mattresses in the new collection: the Sunset (plush, softer compared to the Moonlight), Dusk (medium feel, a little firmer than the Midnight), Twilight (firm, made for side sleepers), or Dawn (the firmest variant of the bunch).
Next up, let’s talk about motion transfer, or the amount of activity that is noticeable from 1 side of the mattress to the other. While this is going to be important for many people, those who doze with a partner may find it particularly intriguing as it will illuminate just how bothered you will be by your bed mate’s nighttime movements. Helix Mattress Customer Support
According to my research, Helix surpasses expectations for hybrid mattresses in this space due to the amount and quality of foam it contains, in addition to the individually wrapped coils that help trap motion at its source. If you’re a light sleeper worried that movement from the other side of the bed will bother you, you should not have a lot of concern with this hybrid. I would say that any of the Helix mattresses would be a good choice for couples.
When purchasing a brand-new mattress, the majority of men and women wish to know whether they’ll feel as though they’re sinking “into” the it or laying “on top” of it.
Even though you’re likely to experience some immediate sinkage from the uppermost foam layers, by the time you sink through those layers, you are going to find the individually-wrapped coils and experience fantastic support. This combo will interest a wide range of individuals, but will satisfy stomach and back sleepers in particular.
While I do feel the memory foam collapse as I sit near the edge of the bed, the coils prevent the mattress from collapsing too much . I feel quite secure seated on the mattress.
In my opinion, Helix mattresses are well above average when it comes to edge support compared to other bed-in-a-box brands, which is because of their recently updated edges that contain reinforcement in the coil unit. There may be some compression in the comfort foams when you sit with your entire weight on the side, but laying on the side should feel comfortable and safe. Partners who need more space to stretch out typically appreciate stronger edges.
Laying down, I feel like I could get close to the edge of the mattress without feeling like I’ll roll off or be ejected from the mattress. Overall, I believe the Helix mattress has great edge support.
100 Night Sleep Trial
One of the best features of purchasing a mattress-in-a-box online is the sleep trials that they usually include. Helix is not any different. You customize the mattress that’s meant for you, place your order, and in 2 weeks, it’s delivered to your home. From the minute you click to purchase the mattress, you’ve got 100 nights to check it out (minus the time for delivery, so it’s more like 90 nights). If it isn’t ideal, you can return it free of charge, and get a full refund.
Should you return the mattress, it is not resold or restocked. In fact, Helix locates a local place to donate it. If there’s no way Helix can find a way to donate your returned mattress, it is recycled instead. Helix Mattress Customer Support
The Helix Mattress includes an amazing 10-year guarantee that covers defects, but it comes with limitations, exceptions, and the burden of proof is on the customer (like most warranties). Needless to say, you must be the original owner of the Helix to use the warranty, and you need to be sure you save your receipt as proof of purchase.
As long as you follow all the manufacturer’s expectations for use, your warranty should be valid. That means you will need to use a proper foundation (no adjustable bed frames or slats over 4 inches apart) and you don’t use the mattress improperly – no jumping on the bed!
If your Helix starts to show an indentation of 1 inch or more, something that generally happens when low-density foams break down, then you could qualify for a repair or replacement of your mattress.
Helix Mattress: Pricing
If you are sure that a Helix mattress is excellent for you, you will find the pricing and size info beneath. However, please be aware that these prices reflect standard pricing, and doesn’t include my special promo. Click here to receive my special discount and receive up to $125 off your Helix now.
Helix Sleep mattresses range from $600 to $1,440.
What’s The Best Way To Care For Your Helix?
Helix mattresses need no flipping, but it is recommended that you rotate the mattress possibly a couple of times a year to prevent it from wearing down from excess sagging.
For routine cleaning, it is advised to use cold water along gentle dish soap to clean any dirt or stains. Make sure that you clean using gentle circular movements, instead of rubbing.
Final Thoughts Helix Mattress Customer Support
If you’re searching for a mattress and aren’t quite sure what feel that you require, Helix’s quiz and Color Match system might be the key to unlocking your best sleep with no hassle. Their amazing system, which relies on expert opinions and AI, was created to improve their customer’s sleep by offering a better match. Helix Mattress Customer Support
The attributes of the Helix were thoughtfully constructed to provide choices whether you were looking for a mattress that keeps cool all night, if you needed one to cradle your shape with a thick comfort system, or both! The reinforced coil unit should provide good edge support and movement transfer is minimal with their individually-wrapped construction.
Hopefully, I have given you some notion of what the average sleeper can expect from the Helix, but it truly does offer a sensational assortment of customization with an option for literally every particular need or desire. Your next best sleep could just be a short online quiz away.
Helix Mattress Customer Support