Helix Sleep markets hybrid mattresses manufactured using dual-layer covers, polyfoam comfort systems, and pocketed coil support cores reinforced using polyfoam base layers. Helix Mattress Customer Service
Helix Sleep offers complete mattress customization. Purchasers are requested to complete a questionnaire that asks for their height, weight, firmness preferences, sleep position, and other factors. Then based on these results, Helix Sleep will suggest one of the following 6 mattress models; each respective option offers a unique combination of firmness and support:
- Helix Sunset: ‘Soft’ firmness, targeted cushioning, and balanced support
- Helix Moonlight: ‘Soft’ firmness, moderate cushioning, and extra support
- Helix Midnight: ‘Medium’ firmness, targeted cushioning, and balanced support
- Helix Dusk: ‘Medium’ firmness, moderate cushioning, and additional support
- Helix Twilight: ‘Firm’ firmness, targeted cushioning, and balanced support
- Helix Dawn: ‘Firm’ firmness, moderate cushioning, and additional support
Helix Sleep mattresses that have targeted cushioning conform closely, making them perfect for those who sleep on their side. While hybrids that have moderate cushioning don’t conform as much and are great for all sleep positions. Lighter people may feel most comfortable on models with balanced support, while individuals that weigh 130 lbs or more tend to favor the variants with extra support.
Helix Sleep also offers two variants with dual-firmness, the Helix Dual Balanced (with balanced support and targeted cushioning) and the Helix Dual Extra (with moderate cushioning and additional support). Both these mattresses have one ‘Soft’ side and one ‘Firm’ side, which makes them great for couples with different preferences. Last, the Helix Nightfall is a hybrid developed for larger, heavier people. This variant has an extra layer of memory foam for maximum support.
My review of Helix Sleep mattresses found that the customizable aspect conforms to sleepers with a large range of firmness preferences and body types. The mattresses also offer strong edge support, isolate motion transfer well, and create less noise than the normal hybrid. Helix Mattress Customer Service
Keep reading for my complete review of Helix mattresses, such as sleeper and performance ratings, the company’s delivery and return policies and pretty much everything else you have to know about these mattresses.
Construction Helix Mattress Customer Service
All nine of the different iterations of the mattress will differ slightly in construction, but for 6 of the 9 variants, the construction should be fairly similar. The six core models (listed above) are 10 inches tall, made up of 6 inches of individually wrapped coils and 4 inches of foam.
Helix mattresses vary in density and firmness based upon the foams used in order to attain more/less support and more/less firmness. The four different foams used within Helix mattresses are memory foam, high-grade polyurethane foam, Helix Dynamic Foam, and a DuraDense Foam (aka support foam). Not all of the models have all of the foams – some only have three of the four – but it really shouldn’t matter much for the buyer. The foams are merely levers that Helix Sleep can pull to be able to offer nine distinct mattresses (and supposedly have a model for everyone). Helix Mattress Customer Service
Underneath, I concisely discuss the construction (materials and quality) of your typical Helix mattress, the Helix Midnight.
Cover – Originally, all Helix mattresses come with the same cover, made of 100 percent polyester. I found it to be pliable and thin, allowing for some great breathability. However, if you want something more amped up, you can choose to swap out the normal cover for the brand’s UltraCool one, which is made up of a phase-change fabric for heat regulation.
Comfort Layer – Up top, you’ll encounter a thick layer of memory foam. This material has a slow reaction to pressure, which means you’re probably going to experience some satisfying body shaping. Even though it may seem strange for a purportedly medium firmness bed to incorporate a memory foam comfort layer, it’s crucial to remember that the feeling of deep sinkage does not always translate to softness; in fact, oftentimes it gives quite a firm feeling.
Transition Layer – After sinking through the memory foam comfort layer, you’ll find a transition layer of poly foam. This layer of foam works to suppress the sinkage of the memory foam and establish a supportive, medium firm feeling as you hit the pocketed coils underneath.
Support Layer – The majority of the mattress consists of this section of pocketed coils. This system gives a supportive lift to the construction, working to position the sleeper “on top” of the bed, instead of “in it”. Because the coils are wrapped individually, they are also likely to give additional breathability as air flows in between the spaces in the coils.
Base Layer – Last but not least, you’ll find a thin section of high-density poly foam. This segment doesn’t affect the feel of the mattress too much, working mostly to give the pocketed coils something off of which to react.
Firmness and Support
After having a look at the construction of the Helix mattresses, let’s talk about their different firmness levels and feels.
The firmness of the Helix is going to differ widely depending on which version you select. The Helix Midnight and Dusk, have moderate firmness levels, which is going to be very versatile and therefore best-selling. If you have more specific needs, however, Helix Sleep will be happy to provide you with additional choices.
Lying down on the Helix Midnight, the memory foam layer feels soft and produces some quality body shaping, while the rest of the materials within the Midnight work to control this and make an overall firmer composition. The firmer support foams and individually-wrapped coils also help with re-positioning.
For back sleepers, there is just enough good comfort material in the Midnight to conform to your lower spine while supporting your upper spine in a neutral position. For larger buyers or those who prefer a firmer bed, there are two more options for you in the Helix Dawn and Helix Twilight models.
Majority of side sleepers will feel totally comfy on the Midnight, however, if you are needing less pressure while still going with a versatile medium firmness, you might decide to take a look at the Helix Dusk, which uses a body-conforming latex-alternative foam that’s breathable and provides the surface a little bit of bounce.
Side sleepers typically need to be mindful of pressure since they sleep with most their weight on a tinier region. People who are smaller than average or those in the market for plenty of pressure relief may want to stick to the plusher models.
Stomach sleepers should feel comfortable in the Midnight, particularly if this isn’t their primary position or they have a tendency to switch things up a lot. Firmer choices might be preferable for exclusive tummy sleepers so that they can make sure their hips don’t dip and over-arch their spine.
Lastly, the manufacturer recommends Helix for sleepers around 350 lbs or couples who weigh a maximum of 250 pounds each. If you or your partner are significantly bigger than average, the company has also created a mattress called the Nightfall that is made to accommodate a total weight of 1000 pounds.
Couples with differing body types or tastes can also select a dual comfort option that pairs Firm with Plush.
Bear in mind that if neither of these options feel right, you may always have a look at the four other models in the new collection: the Sunset (plush, softer than the Moonlight), Dusk (moderate feel, a little firmer compared to the Midnight), Twilight (firm, designed for side sleepers), or Dawn (the firmest mattress in the line).
Now, let us talk about motion transfer, or the amount of activity that’s detectable from 1 side of the bed to the other. While this will be significant for many buyers, those who sleep with a spouse may find it especially interesting as it will illuminate just how bothered you will be by your bed mate’s nighttime movements. Helix Mattress Customer Service
Based on my observation, Helix surpasses expectations for hybrids in this space due to the amount and quality of foam it incorporates, in addition to the pocketed coils that help keep motion at its source. If you’re a light sleeper concerned that movement from the other side of the bed will wake you, you shouldn’t have much concern with this mattress. I’d say that any of the Helix mattresses would be a good choice for couples.
While purchasing a brand-new mattress, most individuals want to know whether they will feel as though they are sinking “into” the it or lying “on top” of it.
Even though you’re going to encounter a little immediate sinkage from the uppermost foam layers, by the time you sink through these layers, you will find the pocketed coils and experience amazing support. This combination will interest a wide assortment of individuals, but will satisfy back and stomach sleepers in particular.
Though I do feel the foam compress as I sit near the edge of the bed, the coils prevent the mattress from collapsing a lot beyond that. I feel quite secured sitting on the mattress.
In my opinion, Helix mattresses are well above average when it comes to edge support in comparison to other bed-in-a-box brands, which is because of their newly updated edges that contain reinforcement in the coil unit. There can be some compression at the comfort foams when you sit with your entire weight on the side, but laying on the side should feel comfy and secure. Partners who want more space to stretch out normally love strong edges.
Laying down, I also feel like I can get near the edge of the mattress without feeling like I will fall off or be pushed off the mattress. Overall, I think the Helix has great edge support.
100 Night Sleep Trial
Among the best features of purchasing a mattress-in-a-box online is the sleep trials they typically come with. Helix Mattress is not any different. You create the mattress that is intended for you, place your order, and in 2 weeks, it’s sent to your door. From the moment you click to purchase the mattress, you have 100 nights to try it out (minus the time for delivery, so it’s more like 90 nights). If it is not ideal, you can return it for free, and receive a full refund.
Should you return the mattress, it is not restocked or resold. In fact, Helix Sleep does its best to find a local place to donate it. When there’s no way Helix Sleep can find a way to donate your returned mattress, it is recycled instead. Helix Mattress Customer Service
The Helix Mattress includes an awesome 10-year guarantee that covers flaws, but it comes with some limitations, exceptions, while the burden of proof is on the consumer (like most warranties). Needless to say, you should be the first owner of the mattress to use the guarantee, and you will need to be sure you keep your receipt as proof of purchase.
As long as you follow all of the manufacturer’s expectations for use, your warranty should be valid. That means you will need to use a proper foundation (no adjustable bed frames or slats over 4 inches apart) and that you don’t use the Helix improperly – no jumping on the bed!
If your Helix begins to have an indentation of 1″ or more, something that generally happens when low-density foams break down, you could be eligible for a repair or replacement of your Helix.
Helix Mattress: Pricing
If you are convinced that a Helix mattress is ideal for you, you will see the pricing and size information below. However, please bear in mind that these prices indicate standard pricing, and does not include my special promo. Click here to receive my special discount and get up to $125 off your Helix today.
Helix mattresses vary from $600 to $1,440.
What’s The Best Way To Care For Your Helix?
Helix mattresses require no turning, but it’s suggested that you rotate the mattress possibly once or twice a year to keep it from wearing down from excessive sagging.
For routine cleanup, it’s suggested to use cool water with gentle dish soap to clean any dirt or stains. Make sure to wash using soft circular motions, rather than rubbing.
Final Thoughts Helix Mattress Customer Service
If you are searching for a mattress and are not quite certain what feel that you require, Helix’s quiz and Color Match system might be the key to finding your very best sleep with minimal hassle. Their amazing system, which relies on expert sentiment and AI, was created to better their customer’s sleep by giving a better match. Helix Mattress Customer Service
The attributes of the Helix were thoughtfully manufactured to deliver options whether you were searching for a mattress that keeps cool all night, if you needed one to support your curves with a thick comfort system, or both! The reinforced coil unit should offer good edge support and movement transfer is minimal with their individually-wrapped build.
Hopefully, I’ve provided you some notion of what the average sleeper can expect from this mattress, but it does offer a sensational assortment of customization with an option for literally every particular need or desire. Your next best sleep could just be a brief online quiz away.
Helix Mattress Customer Service